Tape stuck in tape drive if the tape becomes jammed and cannot move inside the drive, you can try the emergency eject by holding the eject button down for about 1520 seconds. Hp pcs downloading or updating software and drivers hp. Hp storageworks 18 g2 tape autoloader for sale duration. Make sure that the proper device driver, if applicable, is installed for the device. Used windows 2008 r2 built in driver for a dell powervault 6t autoloader. Observe local health and safety requirements and guidelines for manual material handling. Hpe storeever msl3040 tape library user and service guide.
Page 1 hp storageworks 18 g2 tape autoloader user and service guide this guide provides information on installing, configuring, upgrading, and troubleshooting the tape autoloader. Rather than just cutting into the mechanism, i found this video on youtube to at least try and extract the stuck lto4 tape through the proper process. Hp autoloader 18 g2 upgrade hewlett packard enterprise. Find support and downloads for quantums superloader 3 tape library that allows. See the removing stuck tapes from slots 1 procedure in the user guide. New stuck tape removal youtube video stuck tape removal guide from hp the pictures depicted above in the guide are for a full height external lto drives. Click here to view the hpe storageworks 18 g2 tape autoloader user and service. This is one of five volumes that document hp lto ultrium 6 tape drives fibre. Tape stuck in tape drive hewlett packard enterprise. If neither the application software nor operating system detects the tape drive, or they do not detect both the tape drive and the autoloader. Using the torx driver, turn this spindle clockwise until you hear a click. After upgrading my machine has been crashing on a regular basis with the message thread stuck in device driver. Go to the hp customer support software and driver downloads page. The hba is then directly connected to the tape autoloaderlibrary via a sas.
Bn590a half height autoloader drive stuck tape removal. Hpe library and tape tools is a free, downloadable, and robust diagnostic tool for all hewlett packard enterprise tape storage products. Hi all, ive got a hp storageworks autoloader 18 and decided to load in tapes for. When moving the autoloader, to reduce the risk of personal injury or damage to the autoloader. If the minisas connectors that connect to the tape drive and some hbas will not plug in, check the key. Hp 960 autoloader going offline with backup exec 1. Hp storageworks 18 g2 tape autoloader ultrium 920 tape autoloader lto ultrium scsi series sign in to comment. Lto7 ultrium tape drive tape is truly the strongest choice for companies looking to better manage and store secure data both in cold and active data environments. The only autoloader that supports 16 cartridges in a 2u rackmount unit. Hp g2 msl2024 msl4048 emergency magazine removal youtube. With these settings, the tape drive will choose the appropriate configuration.
The same circuit configuration as shown in led driver circuit page 29 is. This is the ability of an lto8 drive to write 9 tb native on a brand new lto 7 cartridge instead of 6 tb native as specified by the lto 7 format. C0h27a the eh969a drive is a standalone internal drive and wont work in a tape autoloader or changer. Webbased remote management makes 18 tape autoloader and msl2024 tape libraries easily manageable from across the room or across the globe, eliminating the need for remote office it staff. Im having problems with a hp 960 autoloader, and symantec backup exec. Tape storage, tape autoloaders, ibm 35812u ultrium tape autoloader, open systems, version independent. The 18 tape autoloader and msl2024 tape library offer a broad choice of storage capacity including lto8, lto7, lto6 or lto5 ultrium drives. It can take up to six minutes, but the tape will be ejected. The overland family of neo series automated tape libraries combines effortless backup and archive with the capacities and affordability needed to meet your data storage requirements.
Lto7 ultrium tape drive internal and external lto7. After installing this driver, i did a rescan in dpm 2010, and it picked up the dell autoloader and all the slots. Affordable tape library superloader 3 support and services. We have hp tape autoloaders in stock most ship same day. How to troubleshoot issues with a robotic library autoloader. If not, click backup exec tape device drivers drivers, for a list of. If the cartridge is still jammed, for fullheight drives press the emergency reset. Hp tape autoloaders smart it hardware and services.
Manually ejecting stuck lto tape from an hp drive the. Hpe storeever 18 g2 tape autoloader and msl tape libraries encryption kit 15. This guide is intended for system administrators and other users who need physical and functional knowledge of the tape autoloader. I purchased the above machine this week, originally it was on windows 8. Valid license from hewlett packard enterprise required for possession, use, or copying. Hp storever 18 g2 autoloader lto5 does not show in device manager ibm x3650 rackmount server hp h221 sas hba controller shows in device manager windows 2008 r2 x64. Thread stuck in device driver hp support community 5803777. When placing the library into a rack, to reduce the risk of. Lto stuck tape removal guide and instructions storagedna. Taking action might only damage or cause the tape become stuck permanently. The instructions below will help you follow the same steps using the autoloader drives that come packaged with the x100,x200, and x400 packages.
Instructions to unload tapes stuck in hp storageworks ultrium tape drives are listed below. Note the hotfix download available form displays the languages for which the hotfix is available. Seems like this should be a pretty standard configuration everywhere. This document is for hp printers and windows computers that are able to connect to a wireless or wired ethernet network. Designed to meet the needs of small and medium sized businesses, distributed networks or global enterprises, neo series libraries ensure that your data is. Now with lto7 technology, organizations will be able to enjoy more than doubled cartridge capacity from lto6, and large files will benefit from faster transfer rates.
A third front panel allowing drives to be used in autoloaders where the front panel. The hp 18 g2 autoloader combines incredible storage density and tape library features into a compact 1u form factor. Solved hp storageworks 1 8 g2 tape autoloader issues. Of the two spindles that can accept a torx driver, use the one to the left that is positioned closer to the tape cartridge. If a lets identify your product to get started page displays, select your computer type. L to7 type m cartridges will be designated by an automation barcode label ending with the last 2 characters m8. There are no warranties, implied or otherwise, with regard to this information or its use.
Hp g2 msl2024 msl4048 emergency magazine removal repairmytapedrive. During a printer driver and software installation for a network connection, the installer hangs on the checking network environment screen, and the software installation fails. Hp storeever 18 g2 autoloader not detected spiceworks. It scales easily with data growth, supports backup volumes up to 3. If the tape drive is installed in an autoloader or library, this means powercycling the autoloader or library. Hp lto ultrium 6 tape drives technical reference manual.
Hp library and tape tools, remote management interface rmi access, or operator control panel from usb stick methods can be used to download firmware to the devices. This entry is very intermittent and has no negative effect on the autoloader operation. Hpe storeever 18 g2 tape autoloaders troubleshooting. Hp autoloader 18 g2 upgrade the lto6 drive upgrade for a 18 g2 is part number.
If the autoloader is detected by the operating system, but is listed as an unknown or generic device. This should be rewinding the ribbon into the cartridge, this may take some time depending on how much of the ribbon is still exposed in the drive. I am surprised not to find my problem on the forum after talking to stella at hp support i thought it was common. Hpe storageworks 18 tape autoloader troubleshooting.
Hp storeever 18 g2 tape autoloader user and service guide abstract this guide provides information on installing, configuring, upgrading, and troubleshooting the tape autoloader. Hp storageworks 18 tape autoloader drivers for win2008 r2 i did a scan for new hardware in device manager and under medium changer devices there was an unknown medium changer. Ah164a storageworks 18 g2 tape autoloader ultrium 448 storage pdf manual download. Guard your business assets with lto8, providing complete data protection and secure, longterm retention of business assets. The hp storageworks 18 ultrium 960 and ultrium 448 tape autoloader models and the dlt vs80 tape autoloader model occupy one scsi target address and use dual luns for the tape drive and autoloader robotic see also scsi host bus adapters hbas on page 18. How to remove tape drive from tape library when it stuck inside the. Hp storeever 18 g2 lto6 ultrium 6250 sas autoloadersbuy. If that doesnt work, the drive will have to be replaced.
How to remove magazines from your g2 msl2024 g3 or msl4048 tape library if you have not power to the unit. Hp bl536a tape autoloader 0 hp eh920a storageworks lto ultrium 4 tape drive 0 hp eh847a storageworks eh847a lto ultrium 920. The ibm ts2280 tape drive uses nextgeneration lto ultrium 8 cartridges to store up to 30 tb of compressed data per cartridge twice the capacity of previous generations with a tenyear tco for data retention that is 86% lower than an alldisk solution and 66% lower than an allcloud storage solution. Type the model name of your computer, and then click submit. Lto tape drive driver for windows this is a compressed file that unzips into a set of files. View and download hp ah164a storageworks 18 g2 tape autoloader ultrium 448 firmware release notes online. Provided for untrained administrators as well as experienced professionals, it is ideal for customers who want to verify their installation, facilitate product reliability, perform their own diagnostics, and achieve faster resolution of tape device. Check your software providers website for the latest drivers and patches. From the list of available software and driver categories, find the software or driver. The pictures depicted above in the guide are for a full height external lto drives. Designed for small to midsized organizations, the highly scalable hpe msl3040 tape library offers a modular design and flexible capacity up to 8.
Requires host driver features, along with tape drive and library firmware features. Remove the firewire cable or scsi cable and scsi terminator. I have recently installed hp h221 hba card on an ibm x3650 server running windows 208 r2. If the tape is an ultrium generation 4 cartridge in a generation 1, 2, or 3 drive, take no action. If you dont see your language, its because a hotfix isnt available for that language. Hp storageworks 18 g2 tape autoloader ultrium 920 tape. I have an old server with scsi controller and hp data protector software ver. A collection of autoloader and drive firmware for hpe storeever 18 g2 tape autoloaders. Tape storage, tape drives, ibm ts2230 tape drive express, open systems, version independent, standard. Verify that all sas cables are securely connected on both ends. Quantums superloader 3 puts the power and economy of the most advanced lto tape technology into a compact, affordable, easytomanage automated backup appliance. The tape drive, power supply and fans are all field replaceable without removing the autoloader from the rack, saving valuable time and money by avoiding costly onsite service visits. Hp storageworks 18 g2 tape autoloader user and service.
A third front panel allowing drives to be used in autoloaders where the front. Best practices for troubleshooting superloader3 quantum. Old autoloader is gone, after 10 glorys years now i have another tape library hp. The 18 tape autoloader and msl2024 tape library support lto7 type m media. The storageloaders metal construction provides an extremely robust and rugged solution for optimal, longterm operation. I was able to extract the tape and found the postit note jammed in the slot, but that wasnt the ultimate issue that doomed the drive. Update to support lto7 tape drives in windows server 2012. Tape storage, tape autoloaders, ibm 35812u ultrium tape autoloader, open. Guaranteed best price on the web on hp tape autoloaders.
I see the tape on my 2008 server host, but no autoloader. The hp storageworks 18 g2 tape autoloader weighs 11. Prerequisites to apply this hotfix in windows server 2012 r2, you must have april 2014 update rollup for windows rt 8. Hp 18 g2 tape autoloader driver connection step to. This is one of five volumes that document hp lto ultrium 6 tape drives fibre channel. Tape storage hpe store us hewlett packard enterprise. The hp storageworks 18 g2 tape autoloader provides a costeffective, easytoinstall, unattended backup that is ideal for an entrylevel or remote office automated backup solution. Updated the driver manually by choosing to select from a list. Hewlettpackard company into hewlett packard enterprise company and hp inc. Hp lto4 tape drive driver download the warranty will be void if the item has warranty seal have been removed or sighs of physical abuse.
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